How to deal with the "lawn expert" calls i.e. sales people
I have just started to enjoy these calls, for the longest time our number was unpublished and unlisted due basically to an industry where calls at home were extremely unproductive and basically an invasion of my family time since I was working for an employer that didn't allow paper to leave the office, home calls were simply a waste of time. Here is how the call goes...
Hello Mister Keeeger?
Well that is almost close (you got the Mister right)...
Asking for the correct pronunciation -Pronunciation provided
We would like to provide you a free lawn care evaluation We would come out and provide you this information and just leave at or on your front door without any obligation.
OK
I just need to confirm some information....what color is your house?
Then they go into a little clarification of what they hope will be a selling point
"Mister Keeeger what is your biggest concern with your lawn? " {and you noticed it correctly the pronunciation was the same when they started the call} So now I am mildly annoyed so I counter attack...with my own clarification business it goes like this...
"What do you mean concern?"
"Do you like have problems with weeds? or insects or grubs? (last time I checked a grub was an insect but I let this slide)
"What would you change or improve about your lawn if you could?"
"I wish the whole yard was brown now"
"Did you say brown?"
"Yes brown"
{So actually I meant a light yellow brown...as I am writing this in January in Ohio we are in the dormant phase}
OK Mister Keeeeger, they will be out to leave your free estimate soon here, if you have any question you can call our 800 number ...-...-.... or contact your local Sxxxxt'x dealer"
"OK good bye"
I loved the I want more brown grass part it just confused the heck out of this sales type. I really can't wait for the estimator sales person to visit later this month... I have a plan just waiting for them... next week and depending on their arrival.
"Boy you do have quite a bit of tan grass" "What kind of grass is that?"
"Sure do would you like to see pictures"
I just hope that there isn't snow on the ground hiding it all if there is I think I will hide and pretend that I'm not at home.
I have just started to enjoy these calls, for the longest time our number was unpublished and unlisted due basically to an industry where calls at home were extremely unproductive and basically an invasion of my family time since I was working for an employer that didn't allow paper to leave the office, home calls were simply a waste of time. Here is how the call goes...
Hello Mister Keeeger?
Well that is almost close (you got the Mister right)...
Asking for the correct pronunciation -Pronunciation provided
We would like to provide you a free lawn care evaluation We would come out and provide you this information and just leave at or on your front door without any obligation.
OK
I just need to confirm some information....what color is your house?
Then they go into a little clarification of what they hope will be a selling point
"Mister Keeeger what is your biggest concern with your lawn? " {and you noticed it correctly the pronunciation was the same when they started the call} So now I am mildly annoyed so I counter attack...with my own clarification business it goes like this...
"What do you mean concern?"
"Do you like have problems with weeds? or insects or grubs? (last time I checked a grub was an insect but I let this slide)
"What would you change or improve about your lawn if you could?"
"I wish the whole yard was brown now"
"Did you say brown?"
"Yes brown"
{So actually I meant a light yellow brown...as I am writing this in January in Ohio we are in the dormant phase}
OK Mister Keeeeger, they will be out to leave your free estimate soon here, if you have any question you can call our 800 number ...-...-.... or contact your local Sxxxxt'x dealer"
"OK good bye"
I loved the I want more brown grass part it just confused the heck out of this sales type. I really can't wait for the estimator sales person to visit later this month... I have a plan just waiting for them... next week and depending on their arrival.
"Boy you do have quite a bit of tan grass" "What kind of grass is that?"
"Sure do would you like to see pictures"
I just hope that there isn't snow on the ground hiding it all if there is I think I will hide and pretend that I'm not at home.
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